How can we help?


Guides » A series of guides on matters such as understanding your bill, our standards of conduct and what to do when you move home.

Energy efficiency advice

Energy efficiency advice » Tips and hints on how to improve your energy efficiency, and therefore spend less, in the home.

Independent advice

Independent advice » Where to go to get independent consumer advice.

Complaints reports

Complaints reports » Statistical data on complaints we've received and how long it has taken us to resolve them.

Terms & conditions

Terms & conditions » Terms and conditions for all our tariffs and services.


FAQs » Our roundup of the most frequent questions we've been asked.

Speak to us instead

If you'd prefer to speak to advisor please contact us:

Email us at:
Call us at: 0330 124 1500