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If it isn't covered below then do call one of our customer advice team - we'd love to talk to you.
1 WHO ARE LOCO2 ENERGY LTD?
LoCO2 Energy is a renewable energy company that was established in 2009 to supply UK homes and businesses with green energy sourced from our own hydropower stations and other independent renewable generators. LoCO2 Energy is the retail arm of a group of companies known as the TLS Energy Group which has been trading since 1997. Together we have the entire energy supply chain covered, from production of renewable energy through to delivery to the end user, supporting each other at every stage with expertise, resources and services.
2 WHERE DOES THE ELECTRICITY THAT YOU SUPPLY COME FROM?
In 2015/16, 100% of our overall fuel mix came from renewable sources. Because of our significant generation capabilities through TLS Hydro, as well as our network of independent generators we are able to maintain a high degree of control over the source of the energy we supply which means greater transparency for our customers.
Our tariff structure has been carefully designed such that customers have a choice between a 100% green energy product and one that mixes both green and 'brown' energy and therefore is sold at a lower price point (our minimum 50% renewable 'pocket' tariffs).
3 HOW CAN I TELL THAT THE ELECTRICITY YOU SUPPLY IS RENEWABLE OR LOW CARBON?
The electricity you receive from LoCO2 to your home comes through the same wires as that of your next door neighbour. The difference is in the amount of renewable energy we as a supplier are contributing to the national grid. Compared to other suppliers we are contributing 100% renewable energy, and when you become a LoCO2 customer you are helping us to do this. So give yourself a big pat on the back.
4 DO I NEED TO LET MY CURRENT SUPPLIER KNOW IF I DECIDE TO SWITCH
No, we will take care of that as part of the switch process. You will hear from them before you leave as they will contact you asking for a final meter reading. Do not cancel your direct debit with them as you may be due a refund or you may owe them some money.
5 HOW ARE MY MONTHLY DIRECT DEBIT PAYMENTS CALCULATED?
There has been a lot of bad press about electricity suppliers setting monthly direct debits too high. We will base your direct debit payment amount on the most accurate information that we have about your electricity usage over the previous year. If actual meter readings are not available, we can estimate your future electricity usage by asking you a few simple questions about your property and the number of appliances you use. We then divide this amount into equal monthly payments, taking into account that you would normally expect to build up a credit in the summer months which is used to pay for the increased amount of electricity you will use during the winter. If you are a new customer we can base your direct debit on your EAC (estimated annual consumption) once your old supplier sends us over the meter technical details.
By taking accurate meter readings we can keep track of your actual consumption levels, which enables us to accurately review your direct debit amount. You can help us to do this by sending us your actual meter readings on a regular basis.
6 WHAT IF I CHANGE MY MIND ABOUT SWITCHING?
We hope you don't! But if you do, we have a 14-day cooling off period so please call us to tell us not to switch your supply. You will receive a cooling off letter once we have received your switch instruction.
7 WHAT IS A TARIFF?
A tariff is the package of charges and conditions offered by a supplier for the provision of energy.
8 WHAT IS A kWh (KILO-WATT HOUR)?
A kWh stands for kilowatt-hour – the unit used to measure energy use. 1 kWh will power a 40 watt light bulb for 25 hours.
9 WHAT IS A PERSONAL PROJECTION?
This is based on your estimated annual energy consumption and is a projection of your energy costs for the next twelve months based on different tariffs. You can use this to compare to other tariffs where an alternative personal projection has been calculated.
10 WHAT IS THE TARIFF COMPARISON RATE (TCR)?
This is a rate per kWh that allows you to compare your tariff to other tariffs in the market by taking account of the unit rate and standing charge in one single unit. The TCR is not an actual price and is based on the consumption of a typical user of electricity (multiple rate meter 4,300 kWh/year split assuming consumption at 45% day rate and 55% night rate; single rate meter 3,100 kWh /year; gas 12,500 kWh). Your actual charges will depend on your personal consumption.